Edition Comparison

 

Basic

Standard

Pro

Enterprise

General Features

Extensions Unlimited Unlimited Unlimited Unlimited
Number of Simultaneous Calls Supported 8 > 1,024 > 1,024 > 1,024
Call Logging check-04-wf check-04-wf check-04-wf check-04-wf
Call Forward on Busy or No Answer check-04-wf check-04-wf check-04-wf check-04-wf
Call Routing by DID check-04-wf check-04-wf check-04-wf check-04-wf
Auto Attendant / Digital Receptionist check-04-wf check-04-wf check-04-wf check-04-wf
Voicemail/ Music on Hold check-04-wf check-04-wf check-04-wf check-04-wf
Central Phonebook check-04-wf check-04-wf check-04-wf check-04-wf
Call Transfer check-04-wf check-04-wf check-04-wf check-04-wf
MWI – Message Waiting Indicator check-04-wf check-04-wf check-04-wf check-04-wf
Supports Popular SIP Phones check-04-wf check-04-wf check-04-wf check-04-wf
Ring Extension & Mobile Simultaneously check-04-wf check-04-wf check-04-wf check-04-wf
Automatic Pickup on Busy check-04-wf check-04-wf check-04-wf check-04-wf
Supports SIP Trunks/ Gateways 1 check-04-wf check-04-wf check-04-wf
Extensive Codec Support (G711, G722, GSM, Speex, ILBC) check-04-wf check-04-wf check-04-wf check-04-wf
G729 Codec Support   check-04-wf check-04-wf check-04-wf
Custom FQDN   check-04-wf check-04-wf check-04-wf
Busy Lamp Field (BLF)   check-04-wf check-04-wf check-04-wf
Call Reporting   check-04-wf check-04-wf check-04-wf
Call Parking / Pickup   check-04-wf check-04-wf check-04-wf
Call Queuing   check-04-wf check-04-wf check-04-wf
Call Recording   check-04-wf check-04-wf check-04-wf
Intercom/ Paging   check-04-wf check-04-wf check-04-wf
Call Recordings Management   check-04-wf check-04-wf check-04-wf
Configure BLF’s from the Clients     check-04-wf check-04-wf
Sennheiser Headset Integration     check-04-wf check-04-wf
 

Management and Scalability

Web-based Management Console check-04-wf check-04-wf check-04-wf check-04-wf
Automated Provisioning of Devices check-04-wf check-04-wf check-04-wf check-04-wf
Real Time Web-based System Status check-04-wf check-04-wf check-04-wf check-04-wf
Integrated Web Server check-04-wf check-04-wf check-04-wf check-04-wf
Easy Backup and Restore check-04-wf check-04-wf check-04-wf check-04-wf
SBC to Configure Remote Extensions check-04-wf check-04-wf check-04-wf check-04-wf
VMware / Hyper-V Compatibility check-04-wf check-04-wf check-04-wf check-04-wf
Scheduled Backup check-04-wf check-04-wf check-04-wf check-04-wf
Connect Remote 3CX PBX Systems (Bridges)   check-04-wf check-04-wf check-04-wf
Scheduled Restore     check-04-wf check-04-wf
Inbuilt Fail Over Functionality     check-04-wf check-04-wf
Standby Licence       check-04-wf
 

Unified Communications

See the Presence of Your Colleagues check-04-wf check-04-wf check-04-wf check-04-wf
Receive Voice Mail via Email check-04-wf check-04-wf check-04-wf check-04-wf
Advanced Forwarding Rules check-04-wf check-04-wf check-04-wf check-04-wf
Setting Up Conference Calls   check-04-wf check-04-wf check-04-wf
Receive Faxes via Email as PDF   check-04-wf check-04-wf check-04-wf
Integrated Fax Server   check-04-wf check-04-wf check-04-wf
Integrate Offices with 3CX Bridge   check-04-wf check-04-wf check-04-wf
CallVia3CX     check-04-wf check-04-wf
View Presence of Bridged PBXs     check-04-wf check-04-wf
 

Call Center / Contact Center

Advanced Queue Strategies     check-04-wf check-04-wf
Advanced Call Reporting     check-04-wf check-04-wf
Real Time Queue Statistics     check-04-wf check-04-wf
Queue Reports     check-04-wf check-04-wf
Barge In / Listen In / Whisper     check-04-wf check-04-wf
Query Customer Name Based on Caller ID     check-04-wf check-04-wf
Ability to Use 3CX Clients API     check-04-wf check-04-wf
Link Company Directory with LDAP / ODBC     check-04-wf check-04-wf
Sync Phonebook with Microsoft Exchange     check-04-wf check-04-wf
Real Time Queue Monitoring     check-04-wf check-04-wf
Wallboard     check-04-wf check-04-wf
Switchboard Queue Manager View     check-04-wf check-04-wf
Call Recordings Search     check-04-wf check-04-wf
Supervisor can Log Agents In/Out     check-04-wf check-04-wf
Supports External Agents     check-04-wf check-04-wf
Callback if queue full     check-04-wf check-04-wf
CRM Integration / Scripting Interface     check-04-wf check-04-wf
SLA alerting/reporting     check-04-wf check-04-wf
 

Mobility

Android Client check-04-wf check-04-wf check-04-wf check-04-wf
iOS Client check-04-wf check-04-wf check-04-wf check-04-wf
Windows Phone Client check-04-wf check-04-wf check-04-wf check-04-wf
CTI Support check-04-wf check-04-wf check-04-wf check-04-wf
Seamlessly Create Conference Calls check-04-wf check-04-wf check-04-wf check-04-wf
Users can Configure their Own Extension check-04-wf check-04-wf check-04-wf check-04-wf
Provisioning by Email check-04-wf check-04-wf check-04-wf check-04-wf
Manage the 3CX Client from within the Console check-04-wf check-04-wf check-04-wf check-04-wf
Includes 3CX Tunnel to Avoid NAT Problems check-04-wf check-04-wf check-04-wf check-04-wf
 

IP Phone Management

Automatic Plug & Play Phone Provisioning check-04-wf check-04-wf check-04-wf check-04-wf
Manage IP Phones Network Wide from Console check-04-wf check-04-wf check-04-wf check-04-wf
Restart Phones Remotely check-04-wf check-04-wf check-04-wf check-04-wf
Update & Manage Firmware Network Wide check-04-wf check-04-wf check-04-wf check-04-wf
 

Application Integration

Office 365 (address book only)   check-04-wf check-04-wf check-04-wf
Microsoft Outlook   check-04-wf check-04-wf check-04-wf
TAPI     check-04-wf check-04-wf
Office 365     check-04-wf check-04-wf
Salesforce     check-04-wf check-04-wf
Microsoft Dynamics     check-04-wf check-04-wf
Microsoft Exchange 2013 / LDAP / ODBC     check-04-wf check-04-wf
SugarCRM     check-04-wf check-04-wf
Google Contacts     check-04-wf check-04-wf
Exact     check-04-wf check-04-wf
Zendesk     check-04-wf check-04-wf
Freshdesk     check-04-wf check-04-wf
act!     check-04-wf check-04-wf
Datev     check-04-wf check-04-wf
 

Web Conferencing

Plugin Free – WebRTC check-04-wf check-04-wf check-04-wf check-04-wf
One-click conference check-04-wf check-04-wf check-04-wf check-04-wf
Meeting Recording check-04-wf check-04-wf check-04-wf check-04-wf
Remote Control / Assistance check-04-wf check-04-wf check-04-wf check-04-wf
Screen Sharing check-04-wf check-04-wf check-04-wf check-04-wf
Unlimited Users check-04-wf check-04-wf check-04-wf check-04-wf
Participants Included 5 10 25 25